A Superior Level of Service
The philosophy of Boer Brothers Heating and Cooling is clearly seen in all of our day to day operations and decisions that drive our company forward as we continue to build long-term relationships with our customers. Since our founding, the three pillars of our customer service have been availability, experience, and honest pricing.
BUILDING A PARTNERSHIP FOR THE FUTURE
When a family in need contacts us, they are always greeted by a live, friendly voice. Here at Boer Brothers, we pick up within 3 rings even after hours, because furnaces and air conditioners do not comply with the standard 9-5 workday. Neither do we. When you need answers, whenever that may be, our professional service staff will be ready to take your call and dispatch our experienced technicians at a moments notice.
Beyond availability, Boer Brothers Heating and Cooling strives to provide the people of Durham, Chapel Hill, Carrboro, Hillsborough, Pittsboro and beyond with not just quality workers but the best certified technicians in the city. HVAC maintenance, repair, and installation is a skill developed like any other through instruction and practice.
When it comes to pricing, we do not hide behind fine print or hidden fees. We offer competitive pricing based on national averages without the moral hazard that comes with paying technicians commissions. We want whats in the technician’s best interest to be the same as what is in the customer’s best interest. No extra sales or sales pressure, just good work and appropriate recommendations. We charge by the job, not the hour. The price we quote is the price you pay.
The final component of our customer satisfaction mission is to provide superior products for our clientele. No matter how considerate we are in the purchasing, maintenance, and service process, it would not be a job well done unless we supplied the best equipment available. For that reason, Boer Brothers installs only the most trusted industry elites such as Trane, Climatemaster, Fujitsu. We partner with best in breed manufacturers. Best for you and your home or business.